Each apparel item on our website includes a product-specific size guide. Simply click the "Size Guide" button located above the "Add to Shopping Bag" button on each product page to view the sizing details and measurements to ensure the perfect fit.
HELP & FAQs
Still Have Questions? We're Here to Help!
PRODUCTS
How do I find the right size for apparel items?
How should I care for my apparel and artwork to ensure they last?
Please refer to our Product Care Guide.
SHIPPING & DELIVERY
How much does shipping cost?
At Glorious Embrace, we value your satisfaction and strive to make your shopping experience as convenient as possible. We offer a straightforward shipping fee structure:
Flat Fee: A nominal shipping charge of $4.90 applies worldwide for orders under $100, ensuring transparency and ease in your purchase process.
Free Shipping: To express our gratitude for your significant purchases, we provide complimentary shipping on all orders above $100.
Where can I track my order?
You can track your order on our Tracking Page.
How long will it take to process and ship my order?
Our processing times vary by product type.
Apparel: 3-5 business days
Wall Art: 6-10 business days
Sculptures: 2-6 business days
Shipping times vary by location and Product.
For Apparel and Wall Art:
EU, US and Canada: 2-5 business days
Rest of the world: 7-15 business days
Sculptures:
Worldwide 12-20 business days for shipping.
What if my order is damaged upon arrival?
If your item arrives damaged, please report this to us within 5 days of delivery with photos of the damaged item and packaging. We will promptly arrange for a replacement at no additional cost to you.
From where will my order be shipped?
Your order's journey begins at the most convenient point for swift delivery. For apparel and wall art, we dispatch from either our EU or US warehouse, depending on your location. As for sculptures, they are shipped directly from their respective artisan workshops, which are situated in various locations across the globe, ensuring your piece is crafted and sent with utmost care.
Do you offer returns or exchanges?
We offer a 12-hour window from the time of order placement during which you can cancel or make changes to your order. This window is designed to provide you with the peace of mind that comes from knowing you have the flexibility to adjust your order should your circumstances change. Please note, due to the exclusive nature of our made-to-order products, we are unable to accept returns or exchanges once this period has passed, except in the case of items arriving damaged.
Are there any customs fees or duties I should be aware of?
Orders shipped to the EU, US, and Canada for apparel and wall art are duty-free. Sculptures and orders outside these regions may incur tariffs or customs fees, which are the responsibility of the customer.
PAYMENTS
What payment methods do you accept?
We accept PayPal and credit cards via Shopify Payments. Our payment processor securely handles your credit card information, ensuring your data's safety and privacy.
How secure is my payment and personal information on your website?
Your security is our top priority. We use Shopify Payments for credit card transactions, renowned for its robust security measures. Your payment information is processed securely, and we do not store your credit card details, ensuring your privacy and protection.