REFUND POLICY

At Glorious Embrace, your satisfaction and empowerment through our products are at the core of what we do. We understand the importance of having items that resonate with your journey towards greatness, and we are here to ensure that your experience with our brand is nothing short of heroic.

Change and Cancellation Window

You have the flexibility to change or cancel your order within 12 hours of placing it. We understand that circumstances can change, and we are here to accommodate your needs within this time frame.

Cancellation Process

To change or cancel your order, please reach out to our customer support team with your order details. We will confirm the change/cancellation and process any necessary refunds promptly.

Crafted Upon Order

Every Glorious Embrace item is crafted with precision and care upon order. This ensures that each product is made with the utmost attention to detail, aligning with our commitment to delivering unparalleled quality and craftsmanship to you.

Exclusivity and Quality Control

Our made-to-order approach guarantees that each piece is crafted to meet our rigorous standards, providing you with an exclusive and superior product. This method allows us to maintain the highest quality for each item, ensuring that what you receive is nothing short of exceptional.

Final Sale Policy

Due to the made-to-order nature of our products, we are unable to offer refunds or exchanges once the 12-hour cancellation window has passed, except in cases where the item arrives damaged, as detailed below.

Reporting Damage

If your item arrives damaged, please inform us within 5 days of receipt. Prompt notification is crucial for us to effectively address and resolve the issue.

Required Documentation

For damage claims, we require photographic evidence of both the damaged item and, if applicable, the packaging. If the package appears visibly damaged upon arrival, please take photographs of the packaging before opening it.

Resolution Process

Upon receiving your damage claim and evaluating the provided documentation, we will arrange for a replacement of the damaged item at no additional cost to you.